Shipping policy

Shipping Policy

How long it takes

 

 

• Production time: 1 business day to make your order.

• Shipping time (after it ships): 3–5 business days for standard delivery within the U.S.

• Total delivery time: Production (1 business day) + Shipping (3–5 business days) = about 4–6 business days.

Example: Order on Monday → made by Tuesday → delivered between Friday.

Order processing

• Orders placed after business hours, weekends, or holidays start the next business day.

• During product drops or peak seasons, processing may take an extra day.

Shipping methods & rates

• Standard U.S. shipping: 3–5 business days via USPS/UPS.

• Rates are calculated at checkout based on your address and order weight.

• We currently ship within the United States. (International coming soon.)

Tracking

• You’ll receive a shipping confirmation email with tracking once your order leaves our studio.

• Tracking may take up to 24 hours to update.

Address changes

• If you entered the wrong address, email us ASAP. We can update it before your order ships, but not after it’s in transit.

Delivery issues

• If a package is marked Delivered but you don’t have it, please check with neighbors/household first. Then contact the carrier.

• If your order arrives damaged or is lost in transit, email us within 7 days of the scan/arrival and we’ll help make it right.

Preorders / out-of-stock items

• If an item is marked preorder, the product page will show the estimated ship date. Your entire order will ship together unless you place separate orders.

Holidays

• Carriers may experience delays around major U.S. holidays and weather events. Thanks for your patience!

Questions?

Email: support@ntsrecords.com (or your preferred support email)